2011 iDirect Webinar Series – Register Today

“Cellular Backhaul: 3G and Beyond” Wednesday, Feb. 23, 10 a.m. EST

Due to popular demand we are bringing back our webinar series in 2011. Our first webinar will showcase “Cellular Backhaul: 3G and Beyond” hosted by iDirect’s Director, Verticals Marketing, Richard Deasington. Deasington will discuss the demands for 3G services in developing countries. This involves the use of VSAT to extend 3G networks in developed countries and how iDirect is responding to these needs with our SCPC Return and Multicast Fastpath technologies, which let operators use their existing platforms to address these higher bandwidth applications.

Register Today

See you at CABSAT!

CabsatIf you’re going to be at CABSAT 2011, be sure to stop by and see us. We’ll be at Booth #Sf-11. Join us to see live demonstrations of:

  • SatManage – our web-based software  solution for the automation, monitoring, and integration of hybrid networks and NOC-based applications, designed to enable large-scale, complex networks to run more efficiently
  • Schedule an appointment for a Cellular Backhaul demonstration – see how your company can profitably and more easily offer cellular services to millions of potential new customers

Alldean Satellite Networks Switches To iDirect Evolution Platform For VSAT Service In Africa

 

Network upgrade provides enhanced stability, efficiency for customers

Herndon, Va., February 2, 2011 – VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced that Alldean Satellite Networks Kenya Limited (Alldean), a complete satellite solutions provider based in Africa, has switched its VSAT service to iDirect’s Evolution platform. The move allows Alldean to improve the reliability and efficiency of its service for customers, including financial institutions (banks and insurance companies), telecommunication providers, government institutions, non-governmental organizations, and enterprises. Alldean has purchased a Universal 5IF satellite hub, as well as several Evolution X3 remote routers for its customer sites. iDirect is a world leader in satellite-based IP communications technology.

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iDirect Previews the Launch of iDX 3.0

Cellular Backhaul Does It All: Saving Money to Increasing Reliability

Richard DeasingtonBy Richard Deasington, Director of Vertical Marketing

Over the past three years, cellular backhaul, using iDirect D-TDMA, has become the market-leading IP VSAT solution for linking cellular base stations back to their controllers mostly for GSM (with GPRS and EDGE data). However, we are seeing an increase interest in 3G and have several proof on concepts currently running.

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iDirect Financing: Your Direct Line to Business Growth

By Josh Cohen, Manager, Sales Development

At iDirect we’d like to announce new financing options we’ve put in place to help you buy iDirect equipment. Take advantage of iDirect’s network of finance partners and allow us to help you grow your business in today’s thriving technological environment. By leveraging financing, companies of any size can benefit.

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Customer Satisfaction Reaches All-Time High

One of our main goals each year is to serve every customer’s needs to the best of our ability. We were pleased to see our 2010 customer survey reflect such favorable results. Ratings reached a record 97 percent in overall satisfaction with our products and services, and exceeded 90 percent across many key categories, including hardware, software, order fulfillment, sales staff, and culture and values.

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Make Sure When You Ship iDirect Products Your Ship Comes in Legally

Dennis SalveyBy Dennis Salvey, Trade Compliance Manager

Compliance may be something you don’t think of often, but you’ll think of it really quickly if your company was faced with a potentially large fine or other type of penalty including civil and criminal charges. Performing the necessary due diligence in advance of any export transaction can help avoid these costly mistakes.

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Retain Customers with Service Level Agreements

Denis SutherlandBy Denis Sutherland, Systems Engineering Manager

A Service Level Agreement (SLA) is essentially a contract between you and your customer stipulating that your company will respond to any crisis or critical requirement within a specified amount of time.  For example, you could write into your SLA that if a customer’s network crashes, tier one support will respond with a phone call within 30 minutes and start to troubleshoot. With this kind of guarantee, customers will be more willing to sign on for service or an upgrade to their own network with your offered technology.

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NewCom International: Fourth-Fastest Growing Teleport

We were excited to read that our partner, NewCom International, is ranked as the fourth fastest-growing teleport in the world for 2010, according the World Teleport Association (WTA). NewCom provides much-needed VSAT coverage in Africa, Latin America, Central America, and the Caribbean, all with the help of iDirect’s Evolution platform.  How did NewCom experience a 45 percent growth rate in this rocky economy? It’s a fascinating story and you can learn more here.