Alldean Satellite Networks Switches To iDirect Evolution Platform For VSAT Service In Africa


Network upgrade provides enhanced stability, efficiency for customers

Herndon, Va., February 2, 2011 – VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced that Alldean Satellite Networks Kenya Limited (Alldean), a complete satellite solutions provider based in Africa, has switched its VSAT service to iDirect’s Evolution platform. The move allows Alldean to improve the reliability and efficiency of its service for customers, including financial institutions (banks and insurance companies), telecommunication providers, government institutions, non-governmental organizations, and enterprises. Alldean has purchased a Universal 5IF satellite hub, as well as several Evolution X3 remote routers for its customer sites. iDirect is a world leader in satellite-based IP communications technology.

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iDirect Previews the Launch of iDX 3.0

Cellular Backhaul Does It All: Saving Money to Increasing Reliability

Richard DeasingtonBy Richard Deasington, Director of Vertical Marketing

Over the past three years, cellular backhaul, using iDirect D-TDMA, has become the market-leading IP VSAT solution for linking cellular base stations back to their controllers mostly for GSM (with GPRS and EDGE data). However, we are seeing an increase interest in 3G and have several proof on concepts currently running.

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iDirect Financing: Your Direct Line to Business Growth

By Josh Cohen, Manager, Sales Development

At iDirect we’d like to announce new financing options we’ve put in place to help you buy iDirect equipment. Take advantage of iDirect’s network of finance partners and allow us to help you grow your business in today’s thriving technological environment. By leveraging financing, companies of any size can benefit.

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Customer Satisfaction Reaches All-Time High

One of our main goals each year is to serve every customer’s needs to the best of our ability. We were pleased to see our 2010 customer survey reflect such favorable results. Ratings reached a record 97 percent in overall satisfaction with our products and services, and exceeded 90 percent across many key categories, including hardware, software, order fulfillment, sales staff, and culture and values.

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Make Sure When You Ship iDirect Products Your Ship Comes in Legally

Dennis SalveyBy Dennis Salvey, Trade Compliance Manager

Compliance may be something you don’t think of often, but you’ll think of it really quickly if your company was faced with a potentially large fine or other type of penalty including civil and criminal charges. Performing the necessary due diligence in advance of any export transaction can help avoid these costly mistakes.

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Retain Customers with Service Level Agreements

Denis SutherlandBy Denis Sutherland, Systems Engineering Manager

A Service Level Agreement (SLA) is essentially a contract between you and your customer stipulating that your company will respond to any crisis or critical requirement within a specified amount of time.  For example, you could write into your SLA that if a customer’s network crashes, tier one support will respond with a phone call within 30 minutes and start to troubleshoot. With this kind of guarantee, customers will be more willing to sign on for service or an upgrade to their own network with your offered technology.

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NewCom International: Fourth-Fastest Growing Teleport

We were excited to read that our partner, NewCom International, is ranked as the fourth fastest-growing teleport in the world for 2010, according the World Teleport Association (WTA). NewCom provides much-needed VSAT coverage in Africa, Latin America, Central America, and the Caribbean, all with the help of iDirect’s Evolution platform.  How did NewCom experience a 45 percent growth rate in this rocky economy? It’s a fascinating story and you can learn more here.

iDirect Spans Globe to Help You Expand Your Business

Don’t miss the unveiling of iDX 3.0 along with demonstrations of several new technology developments at a range of expos in 2011. We’ll be appearing at many events both in the United States and abroad. We hope you’ll stop by to see us so we can help you optimize your network for maximum performance, allowing you to grow your business.

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Tech Tips

Tech TipsUpgrade your network and take full advantage of the latest iDirect features
Log in to TAC webpage with your username and password.  Click on Software Releases and scroll down to the “Reference Documents for All Releases” link. Once you are on this page, select the software version you’d like to install and download its corresponding ‘upgrade survey.’ After completing the survey, email it to iDirect TAC at TAC will review the survey then contact you regarding next steps.

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