Award-winning network management technology helps Mexican satellite service provider add value to its service and attract new customers
Herndon, Va., July 31, 2012 – VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced that Elara Comunicaciones, a Mexico-based satellite service provider, has purchased iDirect’s SatManage network management system. With SatManage, Elara can offer more powerful network monitoring functionality for its customers, giving them higher visibility into network performance. iDirect is a world leader in satellite-based IP communications technology.
Through SatManage, Elara gives end users the ability to monitor their own remotes directly through an easy-to-use, Web-based graphic interface. With more than 2,000 active remotes serving a wide range of verticals, including mining, oil and gas, and maritime, Elara required a network management solution that could offer all its customers quick and comprehensive insight into their network operations. SatManage helps Elara increase customer retention and acquisition by reducing issue response time and freeing the company to invest in more value-added services for customers.
SatManage is a sophisticated suite of Web-based software tools for automating, monitoring and integrating hybrid networks and NOC-based applications. From a web-based portal, SatManage users can see traffic usage information, create customized reports on network performance, and get a real-time snapshot of the location and health status of their remotes. This last feature is particularly important for customers with mobile networks, such as users in the maritime or aeronautical industries, who need to ensure they’re getting reliable connectivity as they travel through multiple satellite beams. Elara installed SatManage in March and plans to make the software operational by August 2012.
“Through SatManage, our customers can easily track network performance and realize the full value of their investment with Elara. SatManage also greatly improves our response time, allowing us to address issues quickly and proactively. This is a huge value to our customers and will give us a key competitive advantage as we seek to expand our operations and attract new customers.”
Jorge Luis VILLAREAL
CEO, Elara Comunicaciones
“For companies with critical communications requirements, such as oil and gas operators who need real-time communications between remote offshore operations and on-shore headquarters, maintaining high visibility in network operations is extremely important. SatManage is an essential tool for companies like Elara because it allows them to share network performance data and management tools directly with their customers in a way that is easy-to-understand and accessible from anywhere.”
Vice President Americas, iDirect