Category Archives: Technology

Part II: Using Multiple Service Plans To Help Make Your Business More Profitable

Denis SutherlandBy Denis Sutherland, Sr. Manager, Sales System Engineering

In my last blog I detailed how offering different service tiers can make your business more appealing to customers. To continue with that thought, you can see the Diagram below from SM5.2: It shows some statistics over couple of days for one bandwidth group. The requested, allocated, and free bandwidth is shown in one chart allowing for network analysis and thus optimization.

You will see in this case the Black line indicates the free capacity available in the system, and the green the free bandwidth, measured in Kbps IP. Therefore, with some analysis we can see in this network there are periods of this when this bandwidth group is running short of capacity.

This Group could be a number of remotes, and represent one customer, so maybe you should approach them and ask if they would like to upgrade their bandwidth allocation?

Part II: Using Multiple Service Plans To Help Make Your Business More Profitable

SatManage and GQoS working together can enhance the acquisition, manipulation and presentation of key network performance indicators. This allows the network to be fine-tuned to allow key customers to always get their CIR, but also excess bandwidth is removed after having a better understanding of how the network is performing over time.
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Multiple Service Plans Can Help Make Your Business More Profitable

Denis SutherlandBy Denis Sutherland, Sr. Manager, Sales System Engineering

Can Service Providers be more profitable by offering a number of service offerings to customers? Or does that make your operations and network less efficient?

A study finds that three to four tiers of service would be all that it would take to create better options for consumers and near-optimal profits for providers. 

But how is that achieved in a VSAT network?

You certainly need the infrastructure in place to allow the segregation of groups of customers to take place, and you will also need to report on the different customers groups in your NOC and your Service Level Agreement (SLA) reports, and thus the business velocity to which you respond to such groups.

Or maybe you want to allocate bandwidth to specific applications, to prioritize specific applications and ensure some apps don’t consume the network. This is becoming more and more important to service providers:

I have talked a lot about SLA reporting, and how to provide proactive support, but some iDirect features help you build a network that support high-end SLAs, and thus attract high-value customers. In this blog we will look at Group Quality of Service (GQoS), and within the series we’ll look at DVB-S2/ ACM, and the tight link between them that allows them to work together for maximum benefit! It’s even better now that they are available in SatManage!
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iDirect Upgrades Award Winning Network Management Software SatManage

SatManage 5.2 brings SLA Manager, Web Service APIs, and STIG compliance features to iDirect partners

Herndon, Va., July 23, 2012 – VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced the release of SatManage 5.2, an upgrade to the company’s award-winning network management software. SatManage 5.2 offers many valuable features to iDirect partners including an automated SLA Manager for easier SLA reporting and management and Web Service APIs for easier integration with existing business systems. SatManage 5.2 is also now compliant with Security Technical Implementation Guide (STIG) requirements, a key US Department of Defense directive, which enables government customers to leverage the benefits of SatManage. iDirect is a world leader in satellite-based IP communications technology.

Key Features of SatManage 5.2:

SLA Manager – Enables network operators to calculate SLA performance accurately and automatically, significantly reducing the time and complexity spent on SLA negotiations and helping service providers avoid forced SLA penalty payments due to inaccurate data.

  • Provides fully customized, automatic SLA Reporting down to the client level
  • Provides flexible calculations for different services levels
  • Makes it easy to extend terrestrial SLAs to satellite networks

Web Service APIs – Makes tasks like billing, provisioning, and managing trouble tickets easier by integrating them with existing business systems and processes.
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Virtual Partner Series – HTS and VSAT: New Implications, New Opportunities

This month marks my 21st year in the satellite business, and without a doubt I’ve never been more excited to be part of this industry than right now. We’re on the threshold of a major shift that will have a profound impact on the industry, bringing improved speeds and lower costs … changing industry dynamics and economics … and opening new opportunities.

At the center of this shift are high throughput satellites (HTS), the much talked-about new breed of high-performance broadband satellites that today mostly use Ka-band frequencies, but not exclusively – with Intelsat’s recent announcement of EPIC we will see Ku HTS very soon.

As more and more HTS are launched they are expected, over time, to provide a huge influx of bandwidth capacity that will deliver higher speeds at lesser cost. In fact, contemplate this: Industry watcher NSR states that high throughput satellites are expected to supply at least 1.34 TBps of capacity by 2020.

Since bandwidth will no longer constrain how business is done, rapid adoption of satellite is expected to open doors to new opportunities in both the enterprise and government markets.

It’s important to understand that HTS, however, is only part of the story in terms of satellite going mainstream and expanding into new markets. Other major advances in terminals and ground segment infrastructure, along with market education, are playing a big role in the rising demand for satellite, making VSAT much easier to deploy, use and manage.

Together these factors will accelerate overall adoption of VSAT on a much broader scale and change our business on an order of magnitude never seen before.

Today we’re adapting our platform to enable every iDirect partner to capture this opportunity.

But first a little level setting on HTS. HTS is fundamentally different both in terms of design and the ground segment requirements. Traditional satellites use large regional beams covering an entire footprint with fixed capacity. Any service provider could own a hub and teleport and offer services to customers as long as they were in the satellite footprint. By contrast, HTS employ frequency re-use across multiple spot beams to create a massive increase in capacity. A dedicated high bandwidth feeder link is required to serve to the spot beams. Hub infrastructure must be located within the feeder link to serve all the spot beams. See diagram A below:

We’re already seeing many of our traditional business and service delivery models that are in play today being adopted by Satellite Operators as ways to offer HTS capacity. iDirect service provider partners will be able to choose among diverse business models to pick what best fits their business. Watch this video to better understand the impact to service providers. It explains the impact of HTS on the satellite service provider:

What’s happening today?
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VSAT Eco-System Comes Under Debate

Christian Bergan, iDirectWith high-throughput satellites on the horizon and ever more complex applications becoming standard on maritime vessels, there are a lot of questions swirling about the future of VSAT in maritime communications, and many of them were discussed at a recent industry panel. iDirect’s Director of Vertical’s Marketing, Christian Bergan, recently spoke about, “The Maritime Satcom Value Proposition,” to answer several important questions about changes in the satellite communications industry and what they mean to maritime operators. Read on to learn how the high-throughput satellite market can open new opportunities for operators.

Marlink will present WaveCall™ standardised VSAT offering for the first time during Posidonia 2012

From The Maritime Executive

Marlink, the world’s largest maritime communications service provider, is presenting its re-developed WaveCall™ standardised VSAT offering to the worldwide shipping community for the first time during Posidonia 2012. WaveCall services ensure that maritime transport companies can choose affordable connectivity according to different requirements and budgets, backed-up by Marlink’s multi-tier customer and technical support provided by experienced engineers specializing in standardized and customized maritime VSAT.

“WaveCall services are already being used aboard hundreds of maritime transport vessels globally and to ensure that we continue to meet the changing requirements of our shipping industry customers we have now lowered the cost of entry even further and introduced new capabilities in order to provide even greater choice,” comments Tore Morten Olsen, CEO, Marlink.

The new, expanded WaveCall portfolio consists of two service propositions. WaveCall offers standard connectivity up to 1.5 Mbps and starts at just $1000 per month. WaveCall™ Premium, which, in addition to offering up to 3 Mbps broadband connectivity, also offers flexible CIR to enable multiple voice lines and the capability for business critical applications such as VPN, remote monitoring and telemetry services. Continue>


Military ka-band Terminals successfully tested over Yahsat Y1a

From TalkSatallite

Yahsat has announced that its dedicated government satellite service, YahSecure, has completed successful trials of U.S. Department of Defense’s (DoD) compatible Ka-band-capable terminals over the Y1A satellite, exploiting Yahsat’s steerable beam.

The significance of the trials, which were enabled by ARTSTRAT Certified SwiftLink® Ka-band terminals from TeleCommunication Systems Inc. (TCS) and primary coordinator Boeing Commercial Satellite Services (BCSS), confirm and bring assurance that the Yahsat satellites and ground systems can successfully accommodate and deliver highly secure transponded and gateway supported military Ka-band frequencies over U.S. DoD-compatible Ka-band terminals. This positions Yahsat as the only commercial satellite provider to have operationally proven its ability to deliver military Ka-band services to government entities in Africa, Europe, the Middle East and Asia.

The testing, which took place between Yahsat’s headquarters in Abu Dhabi, UAE and another undisclosed location, utilizing Yahsat’s steerable beam, was conducted on ARSTRAT certified Swiftlink 2.0 VSAT terminals bundled with iDirect Evolution modems operated by TCS. A number of test applications were successfully implemented, including VoIP, data and full-motion video running concurrently over a secure and encrypted satellite network. Continue>

Bentley Walker Enhances Global iDirect Network With Upgrade To iDX 3.1 Software

New technology enables leading network operator to pursue growth opportunities in narrowband markets including SOHO, SCADA, and Utilities

Herndon, Va., May 29, 2012 – VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced that Bentley Walker Ltd., one of the largest VSAT network operators in Europe, has upgraded its global satellite network to iDirect’s iDX 3.1 platform release, which offers new hardware and software features to support large-scale narrowband networks. Through iDX 3.1, Bentley Walker can extend its reach by offering its service provider partners an efficient and affordable solution to pursue new market opportunities. iDirect is a world leader in satellite-based IP communications technology.

iDX 3.1, which includes iDirect’s new low power, compact, and easy-to-install Evolution X1 remotes, opens the market for Bentley Walker to engage more channel partners in the SOHO, SCADA, and utilities verticals. The lower price point of the X1 remote and the enhanced efficiency of the iDX 3.1 software upgrades have also reduced the barrier to entry to become a reseller partner with Bentley Walker, allowing the company to increase its presence in price-sensitive markets such as South America and Africa. Read More

iDirect TAC Tips – Interpreting NCR

Interpreting NCR

Does anyone know what the “ncrinterval” in the options file means and what is the unit of this value?


frame_length = 0.0

frame_size = short

inroute_frame_length = 125.000000

mode = acm

ncr_interval = 3375000

pilot = 1

rc_roll_off = 0.200000

Answer from TAC

The NCR interval is 125ms. The 3375000 figure above means ‘3375000 NCR ticks’.  One NCR tick equal 1/27000000 of a second.

World’s First Global Ka-band Network Set to Revolutionize Digital Newsgathering

From Enhanced Online News

LONDON–Inmarsat, the leading provider of global mobile satellite communications services, announced today that it has signed a Memorandum of Understanding with GMPCS to appoint the broadcast media solutions specialist as a Value Added Reseller of Global Xpress™.

“GX will offer an unrivalled combination of broadband speed, global coverage and mobility. As with our award-winning BGAN service, we expect broadcasters to be early adopters, and so are delighted to sign this MOU with GMPCS, a well-established partner of Inmarsat and a market leader in this sector.”

.Inmarsat’s Global Xpress (GX) will be the world’s first global Ka-band network, providing broadcasters with true broadband speeds of up to 50Mbps to mobile and portable devices. Utilising iDirect technology and user equipment from the leading manufacturers, Global Xpress will take mobile satellite communications into the next generation. The service is planned to launch in Europe, Africa and Middle East in Q3 2013, with global coverage planned for 2014.

The new agreement between Inmarsat and GMPCS is the first MOU for a Global Xpress reseller in the broadcast media and enterprise markets. Continue>