Category Archives: Related

Customer Satisfaction Reaches All-Time High

One of our main goals each year is to serve every customer’s needs to the best of our ability. We were pleased to see our 2010 customer survey reflect such favorable results. Ratings reached a record 97 percent in overall satisfaction with our products and services, and exceeded 90 percent across many key categories, including hardware, software, order fulfillment, sales staff, and culture and values.

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Make Sure When You Ship iDirect Products Your Ship Comes in Legally

Dennis SalveyBy Dennis Salvey, Trade Compliance Manager

Compliance may be something you don’t think of often, but you’ll think of it really quickly if your company was faced with a potentially large fine or other type of penalty including civil and criminal charges. Performing the necessary due diligence in advance of any export transaction can help avoid these costly mistakes.

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Retain Customers with Service Level Agreements

Denis SutherlandBy Denis Sutherland, Systems Engineering Manager

A Service Level Agreement (SLA) is essentially a contract between you and your customer stipulating that your company will respond to any crisis or critical requirement within a specified amount of time.  For example, you could write into your SLA that if a customer’s network crashes, tier one support will respond with a phone call within 30 minutes and start to troubleshoot. With this kind of guarantee, customers will be more willing to sign on for service or an upgrade to their own network with your offered technology.

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NewCom International: Fourth-Fastest Growing Teleport

We were excited to read that our partner, NewCom International, is ranked as the fourth fastest-growing teleport in the world for 2010, according the World Teleport Association (WTA). NewCom provides much-needed VSAT coverage in Africa, Latin America, Central America, and the Caribbean, all with the help of iDirect’s Evolution platform.  How did NewCom experience a 45 percent growth rate in this rocky economy? It’s a fascinating story and you can learn more here.

iDirect Spans Globe to Help You Expand Your Business

Don’t miss the unveiling of iDX 3.0 along with demonstrations of several new technology developments at a range of expos in 2011. We’ll be appearing at many events both in the United States and abroad. We hope you’ll stop by to see us so we can help you optimize your network for maximum performance, allowing you to grow your business.

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OmniAccess Launches Broadbeam Ultra VSAT Service Based on iDirect Evolution Platform For Yachting Customers

20 Megabit service sets new standard of high-speed broadband for super- and mega- yachts

Herndon, Va., January 18, 2010 – VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced that OmniAccess S.L., a leading communications provider to super and mega-yacht owners, has launched BroadBEAM Ultra, the latest addition to its line of maritime VSAT broadband services. The service is based on iDirect’s next-generation DVB-S2 Evolution platform, leveraging its maximum efficiency gains to offer unparalleled single-link speeds to yachting customers across the Caribbean and Mediterranean. iDirect is a world leader in satellite-based IP communications technology.

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iDirect Government Technologies Welcomes New Board Members

Herndon, VA, January 12, 2011 – iDirect Government Technologies (iGT), which brings bandwidth-efficient, scalable and highly secure satellite-based IP communications to government and military organizations, announced today the appointment of a new Proxy Board and new members of its Board of Directors, effective October 28, 2010.

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iDirect Government Technologies Partners with Integral Systems to Deliver Satcom Routers and Modems to U.S. Coast Guard as Part of $10M Contract

Herndon, VA, January 10, 2011 – The U.S. Coast Guard will equip its large cutter fleet with high-speed satellite communications technology, including routers and modems from iDirect Government Technologies (iGT). Integral Systems Inc., (NASDAQ: ISYS) was selected as the prime contractor and its SATCOM Solutions division, formerly CVG Inc. and Avtec Systems, Inc., will serve as lead integrator on the five-year, $10 million IDIQ contract.

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Satellite Connection Launches

Welcome to the premier issue of Satellite Connection, a monthly newsletter focused on what’s new with iDirect and satellite technology. In this issue, we feature a year in review, an inside look at Evolution platform adoption, industry updates, and opportunities for adopting satellite for the smart grid. In the right-hand column are resources, events and posts. More is planned for 2011, which you can read about in coming issues. Click here to sign up.


NSR Global Assessment: Satellite Demand Rising!

In keeping with the theme of results-oriented reports, North Sky Research (NSR) has released its Global Assessment of Satellite Supply & Demand. This in-depth study projects an average annual revenue growth rate of 5.4 percent for the industry as a whole through 2019. NSR estimates that the FSS industry-leasing revenues will almost hit $16.2 billion by 2019 on the back of both increased demand as well as gradually rising capacity pricing.

Get the full picture of what’s coming down the satellite pike by reading the complete NSR report.